DELETING MUBSEP ACCOUNT

MUBSEP

15^th July 2026

In compliance with data protection policies, MUBSEP (MUBS E-Learning Platform) provides a clear and secure mechanism for both students and staff members to request the permanent deletion or temporary deactivation of their e-learning accounts.

⚠️ CRITICAL WARNING: WHAT HAPPENS ON DELETION

To ensure identity verification, protect academic integrity, and prevent unauthorized deletions, account removals cannot be executed self-service online. All users must initiate the process by visiting the E-Learning Centre physically.

Step 1: Gather Required Documentation
Before visiting the office, prepare the official requirements listed in Section 3 of this document.

Step 2: Visit the E-Learning Centre
Report to the E-Learning Centre during standard working hours (Monday to Friday, 8:00 AM – 5:00 PM).

Step 3: Submit Verification & Request details
An administrator will provide you with an Account Deletion Request Form. Fill in your Name, Student/Staff ID Number, and write a formal statement explaining your reason for deleting the account.

Step 4: Identity Verification & Confirmation Check
The support officer will verify your identity against the institutional database. Once verified, the administrator will review the consequences of deletion with you verbally to confirm you understand.

Step 5: Processing and Finalization
The system administrator will manually purge/deactivate the user record in the MUBSEP database. A confirmation email receipt will be sent to your registered institutional/personal email once completed.

You must bring and state the following items during your visit to verify identity and process the administrative request:

·         Full Official Name: Matching your registered student/staff university profile.

·         Student Number / Staff ID Number: Your unique identifier issued by the university.

·         Registered Email Address: The email registered to your MUBSEP

·         Valid Identity Card (ID): A valid University ID, National ID, or Passport for identity confirmation.

·         Reason for Account Deletion: A mandatory stated reason (e.g., graduation, transfer, program completion, retirement, privacy concerns).

Download the form here: Account Deletion Request form

If you have issues visiting the physical campus due to remote learning or distance work, please reach out to the via elearning@mubs.ac.ug for guided remote verification alternatives.